Contact Us

TechGear Universe Online Store

Your destination for latest tech gadgets, accessories, and electronic devices. Explore our diverse range and unbeatable prices.

150+

15

Vibrant Community Engagement

Professional Service

PRIVACY POLICY

TechHiveUniverse is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from our website, techhiveuniverse.com.

1. Information We Collect

• Personal Information: When you make a purchase or attempt to make a purchase through the Site, we collect personal information from you, including your name, billing address, shipping address, payment information (including credit card numbers), and phone number.

• Device Information: We automatically collect certain information about your device when you visit the Site, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

• Order Information: We collect information related to your purchase history and preferences.

• Cookies: We use cookies to gather information about your interactions with the Site to enhance your user experience. You can adjust your browser settings to refuse cookies, but this may limit your access to some features of the Site.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including managing payment, shipping, and providing you with invoices or order confirmations.

• Communicate with you regarding your orders, inquiries, or concerns.

• Improve and optimize our Site by analyzing how you interact with it.

• Provide you with information or advertising related to our products or services, based on your preferences.

• Prevent and detect fraudulent transactions.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with third parties to help us use your information as described above. For example:

• We use third-party service providers to assist with payment processing, order fulfillment, and shipping.

• We use analytics tools like Google Analytics to help us understand how our customers use the Site.

• We may share your information to comply with legal obligations, respond to a subpoena, or protect our rights.

4. Security

We take the security of your personal information seriously and implement reasonable security measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

If you are a resident of the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact us.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

REFUND POLICY

At TechHiveUniverse, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to assist you with our hassle-free return and refund process.

1. Return Window

• You can return items within 90 days of the purchase date.

2. Return Conditions

• Items must be returned in their original packaging, with all accessories, and in unused condition.

• Certain items are not eligible for return, including:

  • Perishable goods

  • Personalized items

  • Items marked as non-returnable at the time of purchase

  • Items that have been used, washed, altered, or damaged

3. Refund Process

• Once we receive your returned item and confirm it meets the return conditions, we will process your refund.

• Refunds will be issued to your original method of payment. It may take 7-14 business days for the refund to reflect in your account, depending on your payment provider.

• If your return does not meet the eligibility criteria, it will not be accepted and will be sent back to you.

4. Free Returns

• We offer free returns on all eligible items. You will not be charged for return shipping.

5. Exchanges

• If you received a defective or damaged item, you can request an exchange within 90 days of the purchase date. We will replace the item at no additional cost.

6. Non-Returnable Items

• The following items are not eligible for returns or exchanges:

  • Perishable goods

  • Gift cards

  • Downloadable software products

  • Health and personal care items

  • Items marked as "Final Sale" or "Non-Returnable"

7. Return Process

• To initiate a return, please follow these steps:

  1. Visit our return portal on techhiveuniverse.com and fill out the return request form.

  2. Print the prepaid return label and attach it to your package.

  3. Drop off the package at the designated carrier location.

8. Contact Us

If you have any questions or need further assistance, our customer support team is available to help. Visit our contact page on techhiveuniverse.com to get in touch.